Returns & Exchanges

Due to the perishable nature of our products, Imperia Caviar cannot accept returns once a shipment has been delivered. We are committed to your satisfaction and will provide a replacement or refund for any orders that arrive damaged or do not meet our stringent quality standards.

1

Inspect Upon Arrival

Please examine your caviar immediately upon delivery to ensure the vacuum seal is intact and the product is chilled to the appropriate temperature.

2

Document Issues

If you notice any damage to the packaging or quality concerns, take clear photographs of the product and the shipping label within 24 hours of receipt.

3

Contact Concierge

Email our support team with your order number and photo evidence to initiate a claim for a replacement or store credit.

4

Safe Disposal

Once your claim is processed, you do not need to ship the perishable goods back to us; please dispose of the compromised product safely.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing